Security questionnaire and trust center services

Three kinds of providers cover this work. Questionnaire automation software drafts answers from a content library that your team maintains. GRC platforms such as Vanta, Drata and Secureframe include a trust center module that your team configures. Security services firms such as Truvo Cyber answer the questionnaires, assemble the submission package and manage the trust center on the platform you already own. Software suits companies with a security owner who has time to review every draft. A service suits companies where that owner is the CTO or a busy engineering lead.

The answered questionnaire plus the documents a buyer's security team uses to verify it: your security policies, the current SOC 2 or ISO 27001 report, a penetration test summary, the sub-processor list, and evidence for any answer the buyer flags. We assemble the package for each submission so the buyer's reviewer has everything in one place and fewer follow-up rounds.

Turnaround depends on two things: the length of the questionnaire and whether the answers already exist in your approved library. With the library and evidence in place, a standard questionnaire comes back within a few business days. Questions that need a new control, a policy decision or input from an engineer take longer, and we flag those on the first day so sales can set the buyer's expectations.

AI tools draft answers quickly from an answer library, which saves time on volume. The accuracy depends on the library and on a person who knows your controls reviewing each answer before it goes out. Questionnaire answers can become part of the contract with the buyer, so we review every answer against the control and evidence behind it.

Security commitments such as encryption, access control and monitoring, your compliance status and audit period, the sub-processor list, and a request workflow for restricted documents. The SOC 2 report and detailed policies belong behind an NDA or approval step. Buyers can check the standard screening items there before they send a questionnaire, and your questionnaire answers can link to it.

Publish that you hold the report and its period, and put the report itself behind an NDA or access request. The AICPA restricts the use of a SOC 2 report to specified parties, such as customers and prospects with a business need, so open publication is a poor fit. The GRC platforms we operate, including Vanta, Drata and Secureframe, support gated report access in their trust center modules.

A security owner who knows the controls, with sales as the requester. When sales or engineering answer directly, answers tend to drift between deals and can promise controls that are still in progress. With Truvo, sales forwards the questionnaire to us, we answer from the approved library, and new questions go to the right control owner before the answer is added.

We use the platform you already own. Answers and evidence come from the controls configured in Vanta, Drata, Secureframe or similar, and we set up and manage the platform's trust center module. If you are still choosing a GRC platform, we help you pick one first.

You can answer questionnaires at any stage, as long as each answer describes the controls you have today. SOC 2 helps because many questionnaire questions map to the same areas the Trust Services Criteria cover, such as access control, change management and incident response. We often see teams start with questionnaire response and build toward SOC 2 as enterprise deals require it.