Incident response services and VAPT for Shopify apps

Anything from an unauthenticated API endpoint that lets outside actors write to a store's custom script, to a compromised admin panel, to a malicious checkout redirect flagged by Shopify or a merchant. If Shopify has suspended or flagged your app, or you suspect shopper or merchant data has been exposed, that's an incident and it calls for immediate incident response.

VAPT combines two related but different tests: vulnerability assessment, which scans and catalogs known weaknesses, and penetration testing, which actively attempts to exploit them the way a real attacker would. Run together, they give a complete picture of what's exploitable in a Shopify app, beyond what's technically out of date.

Incident response tells you what happened and stops it. VAPT tells you what else is exploitable. Run separately, VAPT often happens weeks later, after the report is already submitted. Run in parallel, the vulnerabilities found during testing get folded into the same fix and the same reinstatement report.

Shopify's review team makes the final determination on any reinstatement. What we control is the quality of the evidence they review: a complete, well-documented case for the fix, built the way our reports already are.

Yes. We're already active in the Shopify app ecosystem, running incident response and VAPT engagements on real compromises. That hands-on experience is where our playbook comes from, and it's why our forensic reports are built to the standard Shopify's review team already recognizes and accepts as evidence of completed remediation and VAPT work.

Engagement typically starts within hours of first contact. Containment steps, like blocking malicious IPs and disabling exploited endpoints, begin immediately. The fuller investigation and VAPT run over the following days, depending on scope.

Read-only access to cloud log sources (GCP, Azure, AWS) and your application security logging tools is the starting point. Additional access is scoped to what containment and the VAPT require, and reviewed with you before anything is granted.

We can tell you what our investigation found regarding shopper or merchant data exposure, which is the factual basis for a notification decision. Whether and how to notify is a legal question. We recommend looping in counsel, and we're glad to support them with the technical facts they need.