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Incident Response Services & VAPT for Shopify Apps
When a Shopify app gets compromised, shoppers are exposed on one side and your app's listing is on the line on the other. We contain the breach and run a full vulnerability assessment and penetration test (VAPT) at the same time, so recovery and reinstatement move together instead of one waiting on the other.
- 24/7 emergency incident response
- SANS-based breach response methodology
- VAPT and digital forensics included
A Shopify App Breach Is a Two-Party Problem
A compromised custom script, an unauthenticated API endpoint, a malicious checkout redirect: the exploit itself is only half the incident. The other half is Shopify's own app-reinstatement review, which sits between you and getting your listing back.
Most incident response and breach response firms know how to contain an attack. Very few have worked inside a Shopify app's actual architecture: custom scripts, App Bridge, webhooks, and the Partner and Admin APIs each carry their own attack surface and their own evidence trail. Generic playbooks and off-the-shelf compromise assessments don't map to any of it.
That's exactly where we operate.
Field-Tested, Not Just Rehearsed
This isn't a service we built on paper. We're already active in the Shopify app ecosystem, and our incident response and VAPT work is backed by a playbook proven across real engagements.
01
Ecosystem Fluency
We work inside Shopify's app architecture on a regular basis, not as a one-off exception to a generic playbook.
02
A Proven Playbook
Every engagement runs on a refined incident response and VAPT process built to move fast, close the loop completely, and get to resolution faster than a generic IR firm starting from scratch.
03
Reports Shopify Accepts
Our forensic reports are highly regarded by Shopify's review team and accepted as evidence of legitimate remediation and VAPT work, not just internal documentation.
Our Incident Response & VAPT Methodology for Shopify Apps
Built on a SANS-based incident response framework, with vulnerability assessment and penetration testing (VAPT) run in parallel rather than bolted on afterward. Every deliverable, from breach containment to the final digital forensics report, is built to satisfy Shopify's app-reinstatement review, not just to stop the bleeding.
DELIVERABLES
Goal: remove the malicious code and stress-test what’s left.
Identify & Contain
- Read-only access to cloud log sources (GCP, Azure, AWS) and app security logging tools
- Block malicious source IPs and disable exploited endpoints
- Identify every affected store and compromise wave
- Dedicated Slack channel and status calls every few hours from the first hour
Goal: remove the malicious code and stress-test what's left.
Security is the operating system.
- Remove malicious scripts and unauthorized code from the database
- Vulnerability assessment and penetration testing across the app's attack surface, run alongside recovery
- Fixes verified for every vulnerability identified
- Evidence assembled proving each loophole is closed
Not Every Incident Responder Understands Shopify Apps
A generic IR firm can stop an exploit. Few can hand you a report built for
the exact review process standing between you and reinstatement.
The Generic Incident Responder
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Applies a standard web-app IR playbook to a Shopify app
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No familiarity with custom scripts, App Bridge, or the Partner and Admin APIs
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Treats VAPT as a separate engagement, scheduled later
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Delivers a report built for internal use, not for Shopify's review team
The Truvo Partnership
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Led by engineers who've run incident response for national payment infrastructure and real Shopify app incidents, not just theory
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VAPT runs alongside containment and recovery, not after it
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Forensic report structured around what an app-reinstatement review actually asks for
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Ongoing engagement through a dedicated Slack channel until the incident closes
24/7 Incident Response & VAPT, Bundled
One fixed-scope engagement, from first containment call to the report your reinstatement review requires.
- Emergency incident response via a dedicated Slack channel
- Vulnerability Assessment & Penetration Testing (VAPT) included, not billed as a separate project
- Digital forensics incident report, reinstatement-review ready
- Prioritized remediation recommendations mapped to root cause
Incident Response & VAPT for Shopify Apps:
Frequently Asked Questions
Anything from an unauthenticated API endpoint that lets outside actors write to a store's custom script, to a compromised admin panel, to a malicious checkout redirect flagged by Shopify or a merchant. If Shopify has suspended or flagged your app, or you suspect shopper or merchant data has been exposed, that's an incident and it calls for immediate incident response.
Anything from an unauthenticated API endpoint that lets outside actors write to a store's custom script, to a compromised admin panel, to a malicious checkout redirect flagged by Shopify or a merchant. If Shopify has suspended or flagged your app, or you suspect shopper or merchant data has been exposed, that's an incident and it calls for immediate incident response.
Anything from an unauthenticated API endpoint that lets outside actors write to a store's custom script, to a compromised admin panel, to a malicious checkout redirect flagged by Shopify or a merchant. If Shopify has suspended or flagged your app, or you suspect shopper or merchant data has been exposed, that's an incident and it calls for immediate incident response.
Anything from an unauthenticated API endpoint that lets outside actors write to a store's custom script, to a compromised admin panel, to a malicious checkout redirect flagged by Shopify or a merchant. If Shopify has suspended or flagged your app, or you suspect shopper or merchant data has been exposed, that's an incident and it calls for immediate incident response.
Anything from an unauthenticated API endpoint that lets outside actors write to a store's custom script, to a compromised admin panel, to a malicious checkout redirect flagged by Shopify or a merchant. If Shopify has suspended or flagged your app, or you suspect shopper or merchant data has been exposed, that's an incident and it calls for immediate incident response.
Anything from an unauthenticated API endpoint that lets outside actors write to a store's custom script, to a compromised admin panel, to a malicious checkout redirect flagged by Shopify or a merchant. If Shopify has suspended or flagged your app, or you suspect shopper or merchant data has been exposed, that's an incident and it calls for immediate incident response.
A Type I report attests that your security controls are designed properly at a single point in time. A Type II report, which is what most enterprise customers want, attests that your controls are operating effectively over a period of time (usually 6-12 months).
A Type I report attests that your security controls are designed properly at a single point in time. A Type II report, which is what most enterprise customers want, attests that your controls are operating effectively over a period of time (usually 6-12 months).
If Your Shopify App Has Been Compromised, Don't Wait
Every hour without containment is another hour of shopper exposure and a longer road back to reinstatement. Talk to our team now.
Request incident response
Whether you're responding to an active incident or want a VAPT for your Shopify App, tell us what's going on and we'll get back to you right away.